Inbound call
Business number, after-hours line or department DID.
Optional add-on
Phone intake under the same controls.
Voice is a channel—not a separate brain. Calls feed the front-office loop with the same permissions, approvals and audit trail as email and forms.
Integration path
Vendor-agnostic by design.
We pick the telephony / voice provider to fit your numbers, region and budget during the pilot—not lock you to a logo on this page.
Capture & understand
Intent, caller details, FAQ answers, booking preference.
AgentOps gate
Bookings and SMS wait for approval when risk requires it; clinical / legal decisions never auto-close.
Hand off or complete
Confirm, route to a human, or log the exception in Mission Control.
When voice makes sense
Add the channel after the digital loop is clear.
- High phone volume or missed after-hours calls
- Scheduling / intake already mapped for forms or chat
- Named escalation owners for live transfer
- Clear FAQ boundary (what voice may answer alone)
Depends on Front office starter
Voice reuses the same receptionist / scheduling jobs—see the
voice pack config.
Want voice on the roadmap for your pilot?
Tell us your call volume and we will say if it belongs in v1.