Control product

Autonomy should be earned—not assumed.

AgentOps is how we keep agents useful after launch: permissions, human approvals, audit trails, escalation owners, and a measurable improvement loop.

What AgentOps covers

Control is part of the product.

Competitors sell “agents.” We sell agents you can still run a business with—because sensitive work stays visible and interruptible.

Permissions

Approved data sources and tools only. The agent cannot invent access it was never given.

Human approvals

External sends, record changes, and sensitive actions can wait for a named person before they run.

Audit trail

Every step is logged—what triggered, what was drafted, what was approved, what was sent.

Escalation

Exceptions and risk flags go to the right owner with context—not into a black box.

Outcome review

We track the pilot metric and exception rate so the workflow gets tighter with evidence.

Fallback

When tools fail or confidence drops, the job parks safely for a human instead of guessing.

Example control strip

What your team sees before an agent acts outside.

Approval queue3 waiting
A1
Reply to Acme enquiryLead Response · ready to send
REVIEW
A2
Update CRM stageOpportunity → Qualified
REVIEW
A3
Flag billing exceptionFinance Ops · amount mismatch
ESCALATE
ApproveRelease the action
EditChange draft first
RejectStop with reason

Risk levels

Not every action needs a human. The right ones do.

Usually automatic

Read, research, draft prep, internal summaries, data quality checks.

Usually approval-gated

Customer emails, CRM writes, calendar bookings, document filing.

Always human-owned

Clinical, legal, or financial decisions; refunds; policy exceptions.

Thresholds are set during the First Workflow Pilot and reviewed as the agent earns trust.

Person reviewing an AI agent approval queue Live control

Mission Control

Try the approval inbox yourself.

Launch a 1-click guided product tour in our live client workspace, or view the sample preview.

Want control designed in from day one?

We map approvals before the agent touches live work.

Book First Workflow Pilot →